Privacy Policy

Privacy Policy

Effective Date: 01/01/2026
This Privacy Policy explains how Lekali Foods Inc. (“Lekali,” “we,” “us,” “our”) collects, uses, shares, and protects personal information when you visit or use our website, create an account, place an order, or otherwise interact with us (the “Services”).

By using our Services, you acknowledge that you have read and understand this Privacy Policy.


1) Information We Collect

A. Information You Provide to Us

We may collect information you provide, including:

  • Account information: name, email, phone number, password (stored in encrypted form by our providers)
  • Order and checkout information: billing/shipping address, order details, purchase history
  • Wholesale/business information (if applicable): business name, resale/tax documents, delivery preferences, contact roles
  • Customer support information: messages, emails, chat content, photos you submit for claims (e.g., damaged shipment photos)
  • Marketing preferences: email/SMS preferences and opt-in/opt-out choices


B. Information We Collect Automatically

When you use our Services, we may collect:

  • Device and usage data: browser type, IP address, device identifiers, pages viewed, time spent, referring URLs
  • Cookies and similar technologies: to enable site functionality, analytics, fraud prevention, and marketing (see Section 6)


C. Payment Information

We do not store your full payment card number. Payments are processed by third-party payment processors (e.g., Stripe or similar). Your payment information is handled according to the processor’s policies.


2) How We Use Your Information

We use information we collect to:

  • process orders, payments, shipping, returns/claims, and customer support
  • create and manage accounts (including wholesale accounts)
  • communicate with you about orders, service updates, and support
  • detect, prevent, and investigate fraud, abuse, security incidents, and policy violations
  • comply with legal obligations (tax, accounting, regulatory compliance)
  • improve and operate our website, services, and product offerings
  • send marketing communications (where permitted and based on your preferences)


3) How We Share Your Information

We may share information in the following circumstances:

A. Service Providers

We share data with trusted vendors who help us operate, such as:

  • payment processors
  • shipping/carrier partners and logistics providers
  • website hosting, analytics, customer support tools
  • email/SMS providers
  • fraud prevention and security tools

These providers are authorized to use personal information only as necessary to provide services to us.

B. Legal and Compliance

We may disclose information if we believe it is necessary to:

  • comply with law, court order, subpoena, or governmental request
  • enforce our Terms & Conditions
  • protect the rights, safety, and property of Lekali, our customers, or others
  • investigate fraud, security issues, or suspected wrongdoing

C. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.

D. With Your Direction

We may share information when you request or authorize us to do so.


4) Marketing Communications

You can opt out of marketing emails at any time by using the “unsubscribe” link in the email.

If we offer SMS marketing, you can opt out by replying STOP (if applicable). Message or data rates may apply depending on your carrier.

Even if you opt out of marketing, we may still send transactional communications (order confirmations, shipping updates, account notices, policy updates).


5) Data Retention

We retain personal information as long as reasonably necessary to:

  • provide our Services
  • maintain business records
  • comply with legal and tax obligations
  • resolve disputes and enforce agreements
  • prevent fraud and abuse

We may retain and use aggregated or de-identified information for analytics and business purposes.


6) Cookies and Analytics

We use cookies and similar technologies for:

  • essential site functionality (shopping cart, login, security)
  • analytics and performance measurement
  • personalization and marketing (where enabled)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.


7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.


8) Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.


9) Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information (such as access, correction, deletion, or opting out of certain processing). To make a request, contact us using the information in Section 12.

We may need to verify your identity before responding.


10) International Visitors

If you access our Services from outside the United States, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from your local laws.


11) Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page and update the Effective Date. Your continued use of the Services after an update constitutes your acknowledgment of the updated policy.


12) Contact Us

If you have questions about this Privacy Policy or want to make a request, contact us at:
 Email: lekalifoods@gmail.com
 Company: Lekali Foods Inc.